Terms of Use

Welcome to Kolones Hotels. By accessing this website and submitting a request for our services, you agree to the following Terms of Use. Please review them carefully before proceeding.

1. Services

Kolones Hotels provides curated diving experiences across selected locations in Malaysia.

All experiences are:

  • arranged privately or in small groups
  • subject to environmental and operational conditions
  • tailored based on availability and guest preferences

Details such as dive location, schedule, and number of sessions may vary to ensure the best possible experience.

2. Booking Process

  • All inquiries are reviewed individually
  • Submitting a request does not constitute a confirmed booking
  • Bookings are confirmed only after direct communication

We reserve the right to adjust or decline requests based on availability, safety considerations, or logistical constraints.

3. Pricing

  • All prices listed on the website are starting rates
  • Final pricing may vary depending on:
    • selected destination
    • number of dives
    • equipment requirements
    • group size

All pricing details are confirmed prior to final booking.

4. Payment

  • Payment terms are provided upon booking confirmation
  • A deposit may be required to secure your experience
  • Full payment may be required prior to the scheduled activity

Failure to complete payment may result in cancellation of the booking.

5. Cancellations & Changes

  • Cancellation policies are provided during the booking process
  • Changes to confirmed bookings are subject to availability
  • Late cancellations or no-shows may not be eligible for refunds

We recommend notifying us as early as possible regarding any changes.

6. Safety & Participation

  • Participants must follow all instructions provided by guides or staff
  • Diving activities require a reasonable level of physical fitness
  • Guests are responsible for ensuring they are medically fit to dive

Kolones Hotels is not responsible for issues arising from failure to follow guidance or disclose relevant conditions.

7. Environmental Conditions

Diving conditions may vary due to:

  • weather conditions
  • water visibility
  • marine activity

We reserve the right to:

  • modify dive plans
  • adjust locations
  • reschedule experiences

when necessary to maintain safety and overall quality.

8. Liability

To the extent permitted by law, Kolones Hotels shall not be liable for:

  • indirect or incidental damages
  • delays caused by environmental or external factors
  • conditions beyond our control

We aim to provide a smooth and refined experience, but natural conditions cannot be fully controlled.

9. Use of Website

By using this website, you agree:

  • not to misuse or attempt to disrupt the website
  • not to provide false or misleading information
  • to use the site for legitimate inquiries only

10. Intellectual Property

All content on this website, including text, design, and visuals, is the property of Kolones Hotels and may not be copied or used without permission.

11. Changes to Terms

We may update these Terms of Use at any time. Updated versions will be published on this page.